Personalised cases
Every Midnight Valley case is personalised with the text and placement you choose. We cannot accept a change-of-mind return for a personalised case, including where the text or placement matches what you entered but you later decide you wanted something different. Please check your phone model, finish, spelling and placement before placing your order.
Damaged, misprinted or faulty cases
If your case arrives damaged, is misprinted, is the wrong item, or is otherwise faulty or not as described, email midnightvalleycases@gmail.com with your order number and clear photos. Please contact us as soon as you can so we can put things right. We may ask you to return the item and will cover reasonable return postage for a faulty or incorrectly supplied case. We will offer a refund, replacement or other remedy in line with your legal rights.
Please contact us if a fault becomes apparent after delivery, too. Your statutory rights are not limited to problems noticed on the day your parcel arrives.
Items that are not personalised
If we sell an item that is not made to your specifications or clearly personalised, you may have the right to cancel an online order within 14 days of receiving it without giving a reason. Contact us at the email above to cancel, then return it within a further 14 days. We will provide return instructions. This does not affect your rights if the item is faulty.
Nothing in this policy affects your statutory rights under UK consumer law.